Fix common issues with 2-Footstep Verification

Lost or stolen telephone

Nosotros recommend you:

  • Sign out of the lost or stolen phone.
  • Alter your Google Account password.

Yous have several ways you tin can get back into your business relationship, depending on your circumstances.

Apply backup options

If you've lost access to your primary telephone, you tin verify it'due south you with:

  • Some other phone signed in to your Google Account.
  • Another phone number yous've added in the 2-Footstep Verification section of your Google Account.
  • A backup code you previously saved.
  • A security cardinal you lot've added in the 2-Footstep Verification section of your Google Account.

Sign in from a trusted device

If y'all previously signed in from a device and checked the box side by side to "Don't ask once again on this reckoner," you might be able to sign in from that device without a second verification step. After you sign in to your Google Account, you can manage your verification methods.

Go a new phone from your carrier

If you lose your telephone, yous can ask your carrier to transfer your phone number to a new telephone or SIM carte du jour.

Recover your business relationship

My security key was lost or stolen

Choose the correct steps to become back into your account, based on if you set another second step, like:

  • Verification codes
  • Google prompts
  • Backup codes
  • A backup security key yous've added to your account
  • A registered computer where y'all chose not to be asked for a verification lawmaking

Important: If you added Avant-garde Protection to your account, you can simply utilise a backup security central. If you don't have a backup security central, follow the steps to recover your business relationship.

If yous accept some other second step

  1. Sign in to your Google Account with your countersign and your other second pace.
  2. Follow the steps to remove the lost fundamental from your account.
  3. Get a new security key. You may desire to get an extra key you tin can keep in a safe place.
  4. Add the new key to your account.

If you don't take another second pace or forgot your countersign

Important: 2-Stride Verification requires an extra step to evidence you lot ain an account. Because of this added security, it can take  3-5 concern days for Google to make sure it's yous.

Follow the steps to recover your account. Y'all'll exist asked questions to confirm you lot own the  account.
Apply these tips to reply as best you tin can.

  1. You may be asked:

    1. To enter an email address or phone number where you tin can be reached.
    2. To enter a code sent to your e-mail address or phone number. This code helps make certain y'all can access that email address or phone number.

Require a security key every bit your 2nd step

If you turn on 2-Step Verification and sign in on an eligible phone, y'all tin become Google prompts. To make a security key your required second step, enroll in Avant-garde Protection.

Revoke lost backup codes

If you lost your backup codes, you can revoke them and get new ones.

  1. Go to the 2-Footstep Verification section of your Google Account.
  2. Select Show codes.
  3. Select Become new codes.

You didn't get a verification code

  • Yous might have been sent a Google prompt instead. Larn why we recommend Google prompts instead of text message (SMS) verification codes.
  • If we notice something different nearly how you lot sign in, like your location, you might non be able to become a verification code through text message.
  • If a text message with a verification code was sent to your phone, make sure your service program and mobile device supports text bulletin commitment.
    • Delivery speed and availability may vary by location and service provider.
  • Make sure you accept adequate internet connection when you effort to get your codes.
  • If yous get a voice call with a verification code sent to your phone, you get a voicemail if:
    • You can't answer the call.
    • You don't accept an adequate internet connectedness.

Tip: If yous requested multiple verification codes, simply the newest one works.

My Google Authenticator codes don't work

It may exist because the time isn't correctly synced on your Google Authenticator app.

To gear up the right fourth dimension:

  1. On your Android device, go to the main menu of the Google Authenticator app.

  2. Tap MoreMoreand then Settings and thenTime correction for codes and thenSync now.

On the side by side screen, the app confirms the time has been synced. Yous should be able to sign in. The sync will merely touch the internal time of your Google Authenticator app, and will not modify your device's Appointment & Time settings.

An app doesn't work after yous turn on two-Step Verification

When you turn on ii-Step Verification, you lot may demand to sign in to some apps again.

Tip: If you lot can't sign in to an app after y'all add together 2-Step Verification, you may need to use an App Password.

Why you lot shouldn't employ Google Vocalism to get verification codes

If you use Google Voice to get verification codes, you could lock yourself out of your account.

For instance, if yous sign out of your Google Vocalisation app, yous might need a verification code to become dorsum in. Only, because information technology'southward sent to your Google Voice, you can't get the code.

Work, school, or other organization accounts

If you utilize an account through your work, school, or other group that'due south protected by 2-Step Verification, and y'all can't sign in, yous can:

  • Apply backup options.
  • Contact your administrator.

Link to set up 2-Step Verification

Contact your admin.

You can't utilise a 2d footstep to sign in

Use a device you marked as trusted and go to account recovery.

I can't sign in to my backup phone with text messages

This can happen when there's something different about how you sign in, similar your location. You may need to move to your main telephone, or another trusted device, to sign in to your backup telephone.

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